🌍 UK, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

✨ Empowering you to be your most authentic self 

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
•  Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Digital Platform Manager at SO ENERGY

We are looking to hire a Digital Platform Manager into our marketing team to manage and optimise our digital presence. You will oversee the So Energy website, ensuring content is accurate, accessible and useful for customers while delivering against commercial and marketing objectives.

The role will span content strategy, content auditing, evaluation, editing and publication alongside search engine optimisation (SEO) and conversion rate optimisation (CRO).

In addition, you will collaborate with colleagues to develop our approach to driving organic reach, engagement and ultimately revenue through organic social and video across platforms including Google, Facebook, LinkedIn and beyond.

Reporting in to our new Marketing Director

What you’ll be getting up to:

• Overseeing the design, functionality and content of the So Energy website to ensure it is accurate, user-friendly and optimized for SEO

• Executing the content strategy for the website and social media platforms to align with marketing goals, engaging our target audiences, and driving traffic and conversions

• Managing our social media footprint to ensure So Energy is presenting itself in a consistent and effective way

• Monitoring and analysing the performance of the website and social media channels, analysing traffic, engagement, and conversion metrics to inform campaign strategies

• Implementing SEO best practices on the website and in content creation to improve visibility in search engine results and attract organic traffic

• Continually testing and optimising use experience and website design to improve conversion rates and customer satisfaction

• Using digital assets including images, videos, and other interactive content, ensuring they are organised, up to date, and used effectively across all platforms

• Monitoring online feedback on social channels to identify risks

• Working with content, campaign, and sales leads to ensure the digital platforms meet business lead generation and brand goals

• Monitoring trends and innovation in digital marketing, platform strategies, and best practice

This role will be a great fit if:

Who will you be working with?

• The Marketing team, who own our proactive communications, including acquisition and retention

• Our customer support colleagues, who are responsible for our day-to-day customer engagement

• Internal communications, who ensure that our business is aligned on our positioning and points of contact

• The regulatory team, who engage with our stakeholders to translate Government guidance into action

• Project teams who are defining the way we evolve our service offering

• The Product, Design and Engineering teams, who continually evolve our services

What are we looking for?

• Content strategy experience including content strategy development, execution and evaluation. You will be able to provide examples of the content strategy you delivered and the commercial impact it made.

• Website platform experience and an understanding of content management systems and how to unlock the potential of the CMS to empower marketing teams to publish at scale

• Search Engine Optimisation expertise, including a point of view on how to optimise website content considering emerging best practice across technical, on-site and off-site SEO

• Conversion Rate Optimisation expertise, with hands-on experience of running a/b tests to improve website performance

• Organic Social and Video platform experience, with examples of organic social and video content you’ve produced across multiple platforms

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application? 

Hiring Process

1.  Talent Interview: (Head of Talent)
2.  First Stage - Technical interview (Business Intelligence Lead & Marketing Manager)
3.  Final Stage - Culture Interview (Marketing Director & Proposition Manager) 

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.