🌍 London, Hybrid

Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK based applications from candidates who are able to commute to HQ in London, Chiswick 1-2 times per week

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture.

🙌 Drive your own experience

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can

✨ Empowering you to be your most authentic self

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Solar Installation and Operations Advisor at SO ENERGY

Reporting into our Delivery Operations Manager - Benn Mahmood - https://www.linkedin.com/in/benn-mahmood-740559181/ 👋, we’re looking for someone who will possess a strong drive to deliver an excellent customer outcome whilst balancing commercial needs. This will be a customer facing role, so it’s important you are comfortable with selling the benefits of So Energy’s proposition, managing customer questions and conflict resolution.

You will be responsible for the successful installation of our solar and battery proposition to our customers. This involves interpreting survey data, creating a final quote and selling the benefits of installing with So Energy to the customer, doing everything you can to ensure a smooth install. So having proven experience designing, selling and managing the installation of Solar PV, inverters and batteries in domestic customer properties will really enable your success in this role

What you’ll be getting up to:

• To deliver world class customer service maintaining the highest level of quality.
• Creating final designs and quotes, and closing these deals through to signature with customers.
• Responsible for creating Installation briefs for our installer network detailing the requirements of the installation and identifying/raising any issues or unusual circumstances to our installers.
• Creating scaffolding briefs to ensure appropriate scaffolding is erected prior to installation.
• Create relevant applications to the Distribution Network Operator including relevant single line wiring diagrams pertaining to the specific install.
• Responsible for ensuring the appropriate kit is ordered on a per job basis.
• Providing excellent technical advice, you will respond to queries via phone and email, whilst making follow-up calls after sending quotations
• Own and resolve queries from internal and external customers and 3rd parties.
• Operate in a manner compliant with the end-to-end customer journey, associated processes and MCS requirements.
• Work within the team to meet individual and joint sales targets.
• Responsible for pricing accuracy, margin protection and ensuring installs are delivered ‘right first time’.
• Organised use of CRM platforms to drive business performance.
• Proactive support/ management of onsite issues, including kit deliveries and technical issues.

This role will be a great fit if:

• An understanding of renewable energy systems including Solar PV and Battery storage.
• Proven experience designing and managing the installation of Solar PV, inverters and batteries in domestic customer properties.
• Experience taking survey data / photos and developing final solar designs for customers including schematics, string designs, ballast calculations and shading analysis.
• Experience ensuring all appropriate elements of the install are located in appropriate places (i.e. battery and inverter) and relevant cost elements included within an install are catered for.
• You’ll be customer-obsessed and ensure you deliver a great customer experience every time
• The ability to work under pressure whilst removing non-essential obstacles which would prevent success
• The ability to deal with ambiguity and solving problems on the fly
• Outstanding organisational skills
• IT literate
• Excellent project management and organisational skills

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application?

Hiring Process

1. 📞 Initial Talent Screening (30-minutes)
2. 🎨 Hiring Manager Competency Interview (60-minutes)
   
3. 🙌 Task Based Final Interview (60-minutes)

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.