🌍 London, Hybrid

Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK based applications from candidates who are able to commute to HQ in London, Chiswick 1-2 times per week

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

✨ Empowering you to be your most authentic self 

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
•  Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Senior Commercial Insight Manager at SO ENERGY

Reporting into our Marketing Director Michael Campbell, 👋, we’re looking for a Senior Commercial Insight Manager to join the team. 

The Senior Commercial Insight Manager will coordinate market research and analysis to support business decision making and growth. This role will oversee external research into customer, competitor and market dynamics; undertake analysis to support brand, acquisition and retention marketing and lead on commercial forecasting.

This role requires strategic thinking alongside strong analytical, research and communication skills. It will play an important role in influencing product development and marketing strategy to drive improvements in commercial performance.

This role will work closely with colleagues across Marketing, Product, Data, Technology, Trading and Finance as well as external partners and research providers.

What you’ll be getting up to:

• Lead So Energy’s market research, customer insight and commercial analytics to inform and guide commercial strategy.
  
• Support So Energy’s wider commercial strategy as required
• Line-manage the Commercial Analyst, coordinating workloads while supporting and encouraging their development.
  
• Conduct market and competitor research to observe trends, understand market dynamics and identify opportunities.
  
• Gather insights into customer needs through analysis, surveys, focus groups and interviews to inform marketing plans.
  
• Develop and maintain dashboards and reports to monitor commercial key performance indicators.
  
• Undertake analysis into brand, sales and retention campaigns to evaluate effectiveness and suggest improvements.
  
• Perform partner analysis, cohort analysis, campaign analysis and CLTV analysis, evolving analytical models as required.
  
• Encourage a culture of testing and optimisation across the business, developing robust test plans and documentation.
  
• Work with agencies, media partners and research providers to collate and align third party reporting and analysis.
  
• Oversee the robust implementation of analytics tools to enable reliable and actionable data capture and analysis.
  
• Take ownership of sales and retention forecasting, collaborating with colleagues to improve processes and outcomes.
  
• Support the development of business cases with robust data to inform new initiatives and prioritisation discussions.
  
• Proactively communicate insights across the business to encourage decision making based on facts and evidence.
  
• Present recommendations to senior leadership and crossfunctional teams to influence strategy and resource allocation.
  
• Work closely with the Technology and Data teams to ensure open, transparent and productive collaboration.
  
• Stay up-to-date with industry trends, tools and methodologies and make recommendations on evolving best practice.

What are we looking for?

• A strategic commercial insight professional with exceptional written and verbal communication skills.
  
• Energy sector experience preferred, but not essential.
• Proficient in conducting data analysis in SQL and data visualisation using tools including Looker.
  
• Proven experience in qualitative and quantitative research methodologies and marketing effectiveness research.
  
• Ability to configure analytics tools e.g. GA4 is a bonus.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application? 

Hiring Process

First Stage - Talent Screen

Second Stage: Competency Based Interview 

Third Stage: Technical Interview 

Final Stage: Leadership Interview incl presentation

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.