📍 UK, Hybrid

⭐️ Our Perks

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
•  Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

Values-driven culture – we’re really proud of our culture.

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Propositions & Commercial Manager at SO ENERGY

We are are seeking an experienced Propositions and Commercial Manager, who will report into our Head of Product Development.

Our customers live in an increasingly complex world. Beyond the energy crisis bringing energy to front-of-mind, we are reminded daily of the changing shape of the future, from the electrification of heat through to electric vehicles, smarter homes, and the evolution of clean generation in the grid. At So Energy we have a unique platform to help our customers through these massive transitions – and that’s where our growth strategy and team come together. You will be joining the team that is responsible for shaping and ultimately delivering the new propositions and products that will drive our customer engagement with future energy services. You’ll help set out our evolving services to ensure we’re driving towards our net zero goals, and providing our customers with all the capabilities and opportunities they need to make the most of this exciting and evolving landscape.

What you’ll be getting up to:

Product Development & Management 

• Manage product backlog and lead the ideation, development, and launch of customer-centric propositions that solve problems, add value and address barriers to adopting net zero in the net zero transition.
• Manage the scope and definition of the requirements to enable our product, technology, and commercial stakeholders to provide views on feasibility, effort, and costs.
• Oversee the delivery and implementation of new products, collaborating with marketing, business development operations, and product teams.
• Defining metrics and success criteria so we can test-and-learn, while being assured of our path to success and potential pivot points.
• Define value propositions, work with Product teams on customer journeys, and marketing on key messaging. 

Commercial Strategy 

• Develop and execute growth plans aligned to our commercial strategies.
• Manage pricing models, tariffs, and cost structures for net zero products, ensuring competitiveness and sustainability.
• Monitor and analyse performance metrics, making data-driven recommendations to optimise propositions.
• Feed into strategic decision making for the department roadmap based on industry, competitor, and adjacent market insight.

Stakeholder Collaboration

• Work closely with regulatory and compliance teams to ensure all propositions adhere to industry standards and policies.
• Partner with external organisations, such as technology providers and industry experts, to enhance product offerings.
• Present business cases, forecasts, and updates to senior management and key stakeholders.

Customer Focus

• Engage with customers and industry partners to gather insights and feedback. · Conduct market research to identify emerging trends, customer needs, and opportunities for differentiation in the energy sector.
• Ensure all propositions provide a seamless and positive customer experience.

This role will be a great fit if:

• You have an agile mindset: You can manage the transition between ideation and detail, ensuring that we understand cost / benefits before progressing on to detailed plans.
• You are a Subject Matter Expert in evolving markets in the consumer energy marketplace that support net zero. This can include the electrification of heat and transport, decarbonisation and efficiency, and home services.
• You possess exceptional storytelling skills. The way we pitch products and developments internally is as important as the way we market externally.
• You are numerical and logical with the ability to feel comfortable with high-level assumptions and then migrating them into detail. You may not have all the data to hand at the time, but you can justify your hypotheses based on sound reasoning.
• You have a bias for action: An internal balance of urgency and pragmatism which drives you set achievable timescales and not let them slip.
• Strong internal and external stakeholder management: While we are a commercial function, our products affect the wider business and our partners (existing and new) who must be taken on our growth journey.
• You’re not a lawyer: but you’re comfortable reading and interpreting legal documents, and you’re adept and putting together drafts of commercial and operational schedules.
• You’re familiar and comfortable with the retail energy sector and its key commercial and operational drivers. You know how customers engage with domestic energy, and know the fundamentals of how the UK industry operates. 
• You’re resilient: Not every idea will be implemented, and not every idea will be successful. You have the ability weather the 'feast or famine' cycle, knowing that the next best idea is around the corner.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.