🌍 UK, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

✨ Empowering you to be your most authentic self 

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
•  Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Head of Metering at SO ENERGY

Reporting into our Customer Operations Director 👋, we’re looking for a Head of Metering to join the team.

The Head of Metering is responsible for So Energy’s metering function.

This includes our smart meter roll out and engagement, our metering operations – installations, maintenance and ensuring we are able to bill our customers accurately. This role also manages our third party metering asset and service providers.

The role is a part of the Customer Operations leadership team and has a key impact on our cost to serve and customer experience performance.

The Head of Metering acts as a focal point for regulatory obligations in the metering space.

What you’ll be getting up to:

• Strategic oversight of all the metering operations within So Energy
• Managing the entire metering operation, including teams responsible for meter installations, replacements, and repairs
• Effective operational management of key external partner relationships including meter installers and industry bodies
• Responsible for regulatory standards across metering as defined within industry codes
• Leading the implementation of smart meter programs
• Negotiating contracts with Meter Asset Providers (MAPs) and other third party providers
• Maintain close collaboration and clear communication with internal departments to ensure the right decisions are made in the interests of our customers
• Own weekly and monthly reporting of Operational Performance against KPIs and maintaining of KPIs within their team
• Using your operational experience and business acumen, resolve key operational issues
• With your natural leadership skills ensure that So Energy is a great place to work with high standards of behaviour and professionalism

Stakeholder management – senior leaders, industry, regulators and third parties

This role will be a great fit if:

• You have strong operational experience driving efficiencies and change in a scaling B2C business
  
• You understand and have experience of leading a metering team within an energy supplier
  
• You possess strong leadership skills with a passion for motivating and developing your team
  
• You can lead your team through change in a dynamic and changing energy landscape
  
• You have strong contract performance and commercial skills to ensure our third parties perform and our contracts are commercially robust and optimal
  
• You are reliable, methodical and constantly looking for ways to improve process with a focus on customer experience
  
• You are capable of leading and delivering new projects
  
• You have an eye for data and have strong data analysis capabilities
  
• You are results orientated and able to juggle multiple deadlines in a fast-paced industry

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.