🌍 UK, Hybrid

💰 £30,906

⭐️ Our Perks

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

🤝 Values-driven culture – we’re really proud of our culture.

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  

The Role

Siteworks Specialist at SO ENERGY

Reporting into our Siteworks Team Leader Valeria Wright 👋

What you’ll be getting up to:

• Delivering on key metrics/ KPIs, enabling a successful siteworks function for our customers.
  
• Contacting customers through a multi-channel approach (telephone, email, etc) to resolve siteworks-related queries.
  
• Ensure downstream processes following siteworks activities are followed through, delivering accurate first-time billing.
  
• Applying chargeable work/pass-through charges to customer accounts.
  
• Overseeing booking-related support for customers and both internal and external teams to maximize every booking opportunity.
  
• Reviewing and resolving aborted/cancelled outcomes to actively seek and resolve technical-oriented issues, leading to successful re-booking for customers.
  
• Ensure that the correct processes are followed for each sitework task, including troubleshooting of meter issues to determine the correct course of action.
  
• Utilising your excellent communication and customer service skills, you will work to actively resolve sitework booking-related complaints/queries both internally and directly with our customers.
  
• Own and maintain relationships with third parties centred around booking appointment performance, including but not limited to DNOs and Meter Operators.

This role will be a great fit if:

• You are passionate and keen to make a difference in an exciting space within the business.
• You are capable of collaborating effectively with stakeholders across all levels of the business.
• You have excellent communication and organisational skills.
• You are competent in navigating IT systems, including Microsoft Office packages.
• You are willing to learn new skills and adapt to change in a fast-paced environment.
• You are motivated to work independently and plan and prioritise your workload accordingly.
• You demonstrate knowledge of the metering and bookings space.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

APPLICATIONS CLOSE ON 20/05/2025

Hiring Process 

1. Talent Screen - 30 minutes audio call 📞
2. Hiring Manager and Team Leader Interview - 1 hour

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.