📍 London, Manchester

💰 £39,824

⭐️ Our Perks

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

🤝 Values-driven culture – we’re really proud of our culture!

So Energy

Who we are:

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Metering Team Leader at SO ENERGY

We're looking for a Metering Team Leader to lead and inspire our Metering team in delivering exceptional end-to-end customer service on smart metering queries. In this role, you'll be responsible for driving both the quality and speed of query resolutions to ensure our customers are billed accurately using smart reads. 

You’ll also lead key strategic projects, including Prepayment and potential Theft initiatives, expanding the team's contribution to business growth and supporting regulatory requests. If you’re passionate about operational excellence and customer impact, we’d love to hear from you. An ideal candidate is adept at organising, motivating and developing teams, has a proven record for creative problem-solving and shows a strong focus on continuous improvement.

Reporting into our Metering Operations Manager, Monica Murray 👋

What you’ll be getting up to:

• Lead and coach your team to be best in class, delivering great results to customer and business. 
• Delivering on key metrics to drive a successful support function for our customers.

• Ensuring joined-up customer journeys with cross-functional teams such as Customer Services, Registrations, Billing, Marketing, Theft, and Pre-Payment.
• Process development to include process mapping, continuous improvement and working with product and engineering teams to maximise the quality of customer lead bookings.
• Manage booking-related support to customers as well as our internal and external teams, so that we can ensure we are making the most of every possible booking opportunity, along with streamlined processes.
• Utilising your excellent communication and customer service skills, you will work to actively resolve metering-related complaints both internally and directly with our customers.
• Own and maintain relationships with third parties centred around Smart Meter performance.
• Monitor and manage objectives and performance data from both agents and third parties.
• Support the senior members of the team with coaching and upskilling to ensure tasks are covered when on leave.

This role will be a great fit if:

• You are passionate and keen to make a difference in an exciting space within the business.
• You have experience in leading a team.
• You can work cross-functionally with stakeholders of varying seniority.
• You have excellent communication and organisational skills .
• You are competent in navigating IT systems, including Microsoft Office packages. 
• You are interested in data analytics and are keen to apply this to day-to-day tasks as and when required.
• You have a passion for learning new skills and you can adapt to change in a fast-paced environment.
• You are motivated to work independently, as well as planning and prioritising workload accordingly.
• You have some prior knowledge of the metering/bookings space.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. 

So, if this role excites you, don’t let our role description hold you back, get applying!


APPLICATIONS CLOSE ON 05 JUNE 2025

Hiring Process

1. 📞 30 minute Phone Screening with the Talent Team
   
2. 💡First Stage interview and presentation with the Metering Operations Manager
   
3. ⚙️Final Stage interview with the Head of Billing & Settlements 

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.