🌍 UK, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

✨ Empowering you to be your most authentic self 

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
•  Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with over 300,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Head of People Operations at SO ENERGY

We are seeking a progressive and experienced Head of People Operations to oversee and continually improve the core infrastructure of our people experience - systems, compliance, processes, data, benefits, and the physical workplace. This is a crucial role within our People team, providing both strategic leadership and hands-on support. You’ll drive the delivery of our values-led, and human-centric culture in an efficient, compliant, tech first way.

This role includes leadership of a multidisciplinary team across people operations and facilities and works closely with internal stakeholders and external partners to ensure the seamless functioning of People Operations. As the successful candidate, you’ll have strong technical and operational HR skills, a passion for continuous improvement, and a strong understanding of how a great workplace experience contributes to business success.

Reporting into our People Director, Laura Skinner 👋

What you’ll be getting up to:

People Operations

• Lead the development, delivery and continual improvement of People Operations processes, policies and procedures.
• Maintain high standards of data accuracy and integrity across all systems and records, ensuring full compliance with our legislative and governance requirements. · Partner with Payroll to ensure efficient, end-to-end processes for employee pay and benefits.
• Ensure robust and legally compliant employment documentation, policies and contracts

Systems, Tools and Automation

• Own the People Operations tech landscape, including HiBob and associated tools, ensuring stability, integration, and relevance to business needs.
• Lead on the identification, procurement and implementation of any new HR technologies, working closely with IT and relevant stakeholders.
• Actively seek out opportunities to automate manual tasks, streamline processes, and enhance the employee experience through systems and self-service tools.
• Drive improvements through better use of integrations and data flows between platforms.

Leadership and Team Development

• Manage and develop a team across people operations, facilities, and suppliers, setting high standards of people leadership and team results
• Champion a service-led culture from your team to mirror what the business will receive – accurate, responsive, thorough and empathetic.
• Actively contribute to the People leadership team, bringing insight and perspective that enhances team-wide decision-making.

Data and People Insight

• Maintain and report on key People metrics, using data-driven insights to inform decision-making, identify risks and opportunities, and enhance operational effectiveness. Examples: Regularly track and report on headcount, attrition, time-to-hire, engagement, turnover and possible turnover triggers i.e. performance plans or sickness, provide dashboards for leadership visibility.
• Partner with the People Director to diagnose people-related challenges and recommend targeted interventions through the use of both reactive and predictive analytics. Examples: Use absence data to identify departments with potential burnout; analyse recruitment and promotion activity against our belonging strategy.

Benefits, Policies and Compliance

• Oversee the evolution and delivery of a competitive, relevant and inclusive benefits offering aligned with our EVP and wellbeing, DEI&B and belonging strategies.
• Ensure compliance with all legal obligations relating to employment, health and safety, and facilities.
• Maintain and update employment policies in line with best practice and business requirements.

Workplace and Facilities

• Lead the facilities function, ensuring our offices are safe, compliant, and positive places to work.
• Oversee service providers, contracts and budgets for facilities and operational suppliers.

This role will be a great fit if:

• Proven experience in leading People Operations in a company of similar size or complexity to us
• Demonstrable strength in the above areas – ideally including Workplace and Facilities
• Excellent understanding of UK employment law and its practical application.
• Strong leadership capability with experience managing high-performing teams.
• Technically proficient and confident in implementing and integrating new HR tools.
• Proactive in identifying and implementing efficiencies and delivering a reliable service
• Strong analytical and problem-solving skills, with the ability to interpret data and influence with insight.
• A clear communicator with a high level of attention to detail and discretion.
• Ability to spend frequent time (at least 2 days a week) in our Chiswick office – supporting your Facilities colleague and also gaining first hand insight on the experience our colleagues have.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

APPLICATIONS CLOSE ON 05/06/2025

Hiring Process

1.  Talent interview with a Senior Talent Acquisition partner
2.  First stage interview with the Head of Talent and Head of People Partnering
3.  Leadership and technical interview with the People Director, People Operations Manager and Senior Stakeholders
4.  Culture interview with the wider People Operations Team

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.