Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Hybrid

Sponsorship: We are unable to offer sponsorship for this role

The Role

Senior People Operations Specialist

Play a pivotal role alongside the Head of People Operations, owning day to day People Ops execution while driving cross functional projects, policy rollouts, and systems excellence.This role safeguards data integrity, simplifies processes at scale, and enables a consistent, compliant, and high quality employee experience from onboarding to off-boarding.

Reporting to Viv, our Head of People Operations 👋

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  

What you’ll be getting up to in this role:

People Ops Initiatives and Projects

Lead and support people-related projects such as: Benefits reviews and renewals, policy rollouts, annual performance/compensation cycles, employee experience and engagement programs, audits, and compliance readiness.

Drive continuous improvement projects across the People Ops landscape (e.g., onboarding redesign, leave processes, documentation frameworks, or HRIS enhancements). 

Systems & Integrations

Support with creating a connected People ecosystem with HIBOB as the central source of truth, ensuring all platforms; ATS, payroll, benefits, learningand more integrate seamlessly.

Design and optimise integrations so data flows automatically across the employee lifecycle (hire, move, promote, leave), enabling smooth, consistent, and scalable experiences. · Continuously evolve our People tech stack, simplifying processes, automating manual work, and enabling global scale with confidence.

People Operations

Oversee and refine core People processes, ensuring they remain consistent, compliant, and employee focused.

Support and guide People Ops Coordinators in the delivery of these processes, stepping in to troubleshoot complex cases or unblock issues.

Maintain oversight of digital records and documentation, ensuring accuracy and readiness for audits and compliance checks.

Identify opportunities to simplify, automate, and enhance lifecycle processes so the team can deliver a seamless, efficient employee experience at scale. 

Data & Insights

Ensure People data is accurate, consistent, and trusted as the foundation for decision making across the business. 

Build and maintain dashboards that give team leads, managers, and the SLT clear visibility into workforce trends.

Translate data into actionable insights that highlight risks, opportunities, and areas for improvement in how we support and scale our people. 

People team support & leadership 

Operate as a thought partner to the Head of People Ops on policy improvements, and roadmap prioritisation. 

Provide day to day guidance to People Ops Coordinators and over time, assume leadership of the Coordinator team; managing workload and developing skills.

You’re a great match if:

Essential

• Proven expertise across the employee lifecycle, with a track record of keeping processes compliant, consistent, and employee friendly.
• Strong systems background: hands-on with HiBob (or similar HRIS) and experienced at making systems talk to each other through integrations.
• Confident working with integrations and data flows, able to spot issues, troubleshoot sync errors, and ensure HIbob remains the central source of truth across all platforms.
• Fluency in people data: skilled at building, interpreting, and presenting dashboards that highlight trends and risks; able to translate raw data into actionable insights .
• Project management capability: planning and delivering cross functional People initiatives; including system rollouts, upgrades, and integration projects.
• High bar for data quality, privacy, and security; well versed in GDPR, right to work, and audit readiness.
• Clear, confident communicator who can simplify policies and processes into accessible guidance, FAQs, or training.
• Trusted for judgment and discretion in handling sensitive information, with a proactive, ownership driven mindset.
• Service oriented, always balancing operational excellence with a focus on the employee experience.
• Exposure to performance and compensation cycles, benefits renewals, or broader total rewards operations.
• Direct experience with systems integration design, APIs, webhooks or close partnership with IT/Engineering to implement them.

Desirable

• Direct experience with systems integration design — APIs, webhooks or close partnership with IT/Engineering to implement them.
• Familiarity with identity and access management flows, IDP integrations that tie into joiner/mover/leaver automation.
• Exposure to performance and compensation cycles, benefits renewals, or broader total rewards operations.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process:

1. Talent Screen - 20 minutes Teams call
2. Hiring Manager competency-based Interview with People Partnering
3. Final stage interview and presentation with Head of People Operations & People Director

🤝What’s in it for you?

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!
• 3 So Giving Days – spend time supporting a cause you care about.
• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
• Physical Support – Free eye tests, flu vaccinations.
• Access to Perkbox – Additional wellbeing & savings benefits.
  
• Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.
• Bi-annual Value Awards – because your hard work deserves recognition.
• Monthly events – to find balance and bring our team together.
• Charitable Fundraising – to give back to our communities.
  

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.