Care for our customers and our colleagues

• Treat others with kindness, compassion and act with humility, being open and receptive to other's view and perspectives.
• Assume that all people you interact with start from a place of good intent, for what's best for our customers, our people and the business.
• Be respectful and show positive regard towards others. 
• Take into consideration other people's prioritise, workloads and availability.

Honesty is the best policy

• Take accountability for what you are responsible for and actively provide feedback to others, whilst remaining open and receptive to feedback.
• Ensure that your interactions with others are respectful and honest, keep in mind what is best for our customers, our people and the business.
• Deliver on your commitments, and if you are unable to, communicate it in a timely and considered manner.
• Hold others responsible for when their behaviours are not aligned with the framework, to promote a safe and inclusive culture.

Develop a sustainable future for everyone

• Embrace diversity by acknowledging our differences, and drive equity through consideration and understanding, to foster inclusivity. 
  
• Make measured and considered decisions and become an advocate for the Company's commitment to sustainability.
• Give back to the communities and customers we serve by taking advantage of our So Giving policy.
• Take personal ownership fo your environmental impact by adopting sustainable practices in the workplace. 

Strive to be the best in all our endeavours.

• Constructively challenge the status quo, to problem solve and improve our ways of working. 
• Be informed when making decisions and taking accountability for the impact. 
• Be the driving force behind your own success, development and personal growth.
• Step outside your comfort zone - seek out and embrace new opportunities to help drive innovation. 

Continually quench our thirst for knowledge

• Be clear, articulate and actively listen when working with others. 
  
• Actively seek out and engage with new information, feedback and perspectives to work in a more collaborative and effective way. 
• Drive your own development and curiosity by raising new ideas or initiatives, which could benefit our customers, our people and the business. 
• Actively learn about other areas of the business - understand how all departments are interconnected and how you could add value to that area. 
• Reflect on how your own experiences can bring unique insight and different ways of thinking to the business.

Be clear with everyone from our customers to our colleagues. 

• Be clear, articulate and actively listen when working with others.
• Flex your communication style when working with others to drive effective collaboration. 
• Self-reflect and be aware of how your approach, attitude, body language and other non-verbal cues can impact, affect and influence others. 
• Communicate clearly, openly and honestly when working with others about how you like to be engaged, to drive successful and efficient collaboration.