OUR VALUES
Our values were created to embody the way we approach everything from a cutomer interaction to an internal project. They also provide the foundation for our Behavioural framework
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Caring
Care for our customers and our colleagues
- Treat others with kindness, compassion and act with humility, being open and receptive to other's view and perspectives.
- Assume that all people you interact with start from a place of good intent, for what's best for our customers, our people and the business.
- Be respectful and show positive regard towards others.
- Take into consideration other people's prioritise, workloads and availability.
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Honest
Honesty is the best policy
- Take accountability for what you are responsible for and actively provide feedback to others, whilst remaining open and receptive to feedback.
- Ensure that your interactions with others are respectful and honest, keep in mind what is best for our customers, our people and the business.
- Deliver on your commitments, and if you are unable to, communicate it in a timely and considered manner.
- Hold others responsible for when their behaviours are not aligned with the framework, to promote a safe and inclusive culture.
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Sustainable
Develop a sustainable future for everyone
- Embrace diversity by acknowledging our differences, and drive equity through consideration and understanding, to foster inclusivity.
- Make measured and considered decisions and become an advocate for the Company's commitment to sustainability.
- Give back to the communities and customers we serve by taking advantage of our So Giving policy.
- Take personal ownership fo your environmental impact by adopting sustainable practices in the workplace.
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Ambitious
Strive to be the best in all our endeavours.
- Constructively challenge the status quo, to problem solve and improve our ways of working.
- Be informed when making decisions and taking accountability for the impact.
- Be the driving force behind your own success, development and personal growth.
- Step outside your comfort zone - seek out and embrace new opportunities to help drive innovation.
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Inquisitive
Continually quench our thirst for knowledge
- Be clear, articulate and actively listen when working with others.
- Actively seek out and engage with new information, feedback and perspectives to work in a more collaborative and effective way.
- Drive your own development and curiosity by raising new ideas or initiatives, which could benefit our customers, our people and the business.
- Actively learn about other areas of the business - understand how all departments are interconnected and how you could add value to that area.
- Reflect on how your own experiences can bring unique insight and different ways of thinking to the business.
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Clear
Be clear with everyone from our customers to our colleagues.
- Be clear, articulate and actively listen when working with others.
- Flex your communication style when working with others to drive effective collaboration.
- Self-reflect and be aware of how your approach, attitude, body language and other non-verbal cues can impact, affect and influence others.
- Communicate clearly, openly and honestly when working with others about how you like to be engaged, to drive successful and efficient collaboration.
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Our Behavioural Framework
Our behavioural framework is how we align everything we do to our values. Whether it's tackling a challenge, how we work with the rest of our team or how we make decisions as a business, it is all underpinned by our Values and the behavioural framework.