Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Salary Range: £74,000 - £85,000

Location: Chiswick, London - Hybrid

Sponsorship: We are unable to offer sponsorship for this role

The Role

This role provides senior product leadership across SoEnergy's Operations product area, covering the Measure, Recover and Assist & Resolve product lines. As a player-coach, the Senior Product Manager owns and drives a product line of their own while coaching, developing and line managing a small team of Product Managers - ensuring the Operations product portfolio delivers a coherent, high-quality experience for customers and the business, and that product management capability grows across the wider team.

Reporting to James Piper, Product Lead 👋

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

Clear
Honest
Ambitious
Inquisitive
Caring
Sustainable

What you’ll be getting up to in this role:

Player - own product line

Own the product strategy, roadmap and delivery for one of the Operations product lines (Measure, Recover or Assist & Resolve) end to end, from discovery through to release and post-launch iteration.

Define and track success metrics for the product line, using customer and operational data to prioritise the roadmap.

Represent the product line to senior stakeholders, articulating trade-offs and securing buy-in for direction.

Coach - people leadership

Line manage 2-3 Product Managers across the Operations product lines, setting clear expectations, objectives and personal development plans.

Coach Product Managers on product discovery, prioritisation, stakeholder management and delivery practice, raising the standard of product management across the team.

Recruit, onboard and backfill Product Manager roles across the Operations product lines to keep the team resourced against demand.

Run regular 1:1s, goal-setting and performance reviews, identifying development opportunities and career pathways for each Product Manager.

Portfolio & strategy

Work with the Product Lead to shape the strategy and direction of travel for the Operations product area, ensuring Measure, Recover and Assist & Resolve work together coherently.

Deputise for the Product Lead where required, building the readiness to step into that role if needed.

Build strong working relationships with the Operations Director, Marketing Director and relevant Heads of Operations functions, ensuring product plans align with wider business priorities.

Identify and close gaps in the product team's structure and capability, adjusting resourcing as priorities evolve.

Provide additional senior oversight and support for Automation, a temporary product line currently under review for the remainder of the year and expected to be absorbed elsewhere thereafter, working alongside its existing Product Manager

You’re a great match if:

Essential

A minimum of four years' product management experience, with a strong track record of owning a product line end-to-end

Experience managing or coaching other Product Managers

Experience gained within an operations-focused environment (e.g. service operations, billing operations, back-office or customer operations)

Ability to balance hands-on product ownership with people leadership (a genuine player-coach)

Strong stakeholder management skills, comfortable working with senior leaders at Director level

Track record of setting goals, running performance reviews and supporting career development for direct reports

Desirable

Experience within the energy or utilities sector

Experience recruiting and building out a product team

Familiarity with Agile / Lean product delivery practices

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process:

Talent Screen - 20 minutes Teams call
Hiring Manager competency-based Interview
Final stage interview and presentation with key stakeholders

APPLICATIONS CLOSE ON 31st of July 2026

🤝What’s in it for you?

Smart Working Charters

Hybrid working – Each team has its own SPARK Working Charter. Ask your talent partner for more details.

Growth & Development

Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way
Internal learning platform – with thousands of valuable resources.

Pay & Reward

Up to 10% performance bonus – based on company and personal performance.
Annual Salary Reviews – to ensure we remain competitive in the market.
Commitment to being a real living wage provider.

Time Off That Matters

Your birthday off – it only comes once a year, so enjoy it!
3 So Giving Days – spend time supporting a cause you care about.
Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

Perkbox – Access to personalised coaching or therapy to support your mental wellbeing.
Physical Support – Free eye tests, flu vaccinations.
Access to Perkbox – Additional wellbeing & savings benefits.
Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

Affinity Groups – join one of our employee groups to foster meaningful connections.
Bi-annual Value Awards – because your hard work deserves recognition.
Monthly events – to find balance and bring our team together.
Charitable Fundraising – to give back to our communities.

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.

Senior Product Manager

Lead the products that power our operations, turning customer and business needs into simple, scalable solutions that improve efficiency, service and growth.